If you're not happy with your purchase, we want to make it right. We offer free returns. Just contact us. You can return your item for up to 69 days. The return window begins on the day the order is delivered. Please note that we do not offer exchanges for any piece. Please return the undamaged product back to us in the original packaging it came in. We do not offer returns if the product has been worn or damaged.
All packages must be returned to the following address:
125 Park Avenue
New York, NY, US 10017
To Return an Item:
- Place a copy of your invoice (if provided) along with the item(s) you are returning.
- All returned items must be unworn and undamaged in the original boxes, along with the original certificates where applicable. There should be no scratches or marks on the item and no sign of wear; the product should not have been altered in any way. Any items that are received and have been worn, damaged, or altered will not be refundable.
- Bonbonnière is not responsible for any packages it does not receive, or returns not submitted in accordance with these guidelines.
- Please allow 5-15 business days for processing after a return is received.
- We have attempted to recreate the appearance of our jewelry on our website as close to reality as possible. Keep in mind that different computer monitors may show variations of product colors and details.